konRELATION
Customer satisfaction
As competition increases, the necessity grows to deal with the customers‘ wishes and needs. Determining those needs and wishes in the first place is part of doing this.
Our long-term experience in national and international customer satisfaction measurement allows us to assist you with this. We have the appropriate instrument, no matter if for Germany, Europe or Asia.
First, the relevant aspects of customer satisfaction are found out by using a qualitative preliminary stage. After that, a questionnaire is developed, which will provide representative results for your target group in a quantitative survey.
We calculate the Customer Satisfaction Index (CSI) for you and provide you with a portfolio where you can read the importance-satisfaction ratio of the relevant aspects.
The CSI allows for using a time series e.g. for examination of your actions and observation of your competitors as well. This way, you can keep an eye on your customers and on your competitors and thus see to long-term high customer loyalty.
Only satisfied customers are good customers…
Your contact person at konkret: Cindy Neubauer
Employee Surveys
Employee satisfaction plays a very important role in a company‘s success. Motivated employees who identify with the company carry over this positive image to your customers.
Employee surveys require experience and sensitivity. Especially the internal structures and departments as well as careful handling of the information have to be taken into account.
Because data must be collected anonymously, an external service provider like konkret is ideal.
On the one hand, data can be collected in written form on paper or online. Our online tool onquest guarantees anonymous and secure handling. On the other hand, individual interviews following a guideline can be used. Often, a combination of both ways makes sense.
Only satisfied customers are good customers…
Your contact person at konkret: Cindy Neubauer